At Torque, we strive to ensure your complete satisfaction with your purchase. Please read our refund and returns policy carefully before making a purchase.
Return Eligibility
- Time Frame: You have 30 days from the date of purchase to request a return or refund. Unfortunately, we cannot offer a full refund or exchange after this 30-day period.
- Item Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
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Non-Returnable Items: Certain items are non-returnable, including:
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Downloadable software products
- Certain health and personal care items
Return Process
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
- Return Address: Please do not return items directly to the manufacturer. Contact us for the correct return address.
Refund Conditions
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Partial Refunds: In some cases, only partial refunds may be granted. These situations include:
- Books with obvious signs of use
- Opened media items (e.g., CDs, DVDs, software, video games)
- Items not in their original condition, damaged, or missing parts (not due to our error)
- Items returned more than 30 days after delivery
- Refund Processing: Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 30 business days.
Sale Items
Only regularly priced items are eligible for refunds. Sale items are considered final sale and cannot be refunded.
Exchanges
We only exchange items if they are defective or damaged. If you need to exchange an item, please contact us via email.
Gift Returns
- Items Marked as Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
- Items Not Marked as Gifts: If the item wasn’t marked as a gift at the time of purchase, the refund will be issued to the original purchaser.
Shipping
- Return Shipping Costs: You are responsible for paying for your own return shipping costs. Shipping costs are non-refundable.
- Shipping Deductions: If applicable, the cost of return shipping will be deducted from your refund.
- Shipping Insurance: For valuable items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Information
If you have any questions regarding our refund and returns policy, please contact us.
By making a purchase on our website, you agree to this refund and returns policy.